Terms and Conditions

1. Return Policy:

1. Returns and Exchanges:

We want you to be completely satisfied with your Pure Quench purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 30 days of receiving your order.

1. Eligibility:

 To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in the original packaging. Pure Quench reserves the right to refuse returns that do not meet these criteria.

1. How to Initiate a Return:

To initiate a return or exchange, please info@purequench.co Include your order number, the reason for return, and any relevant details. Our customer support team will guide you through the process.

1. Refunds:

Refunds will be issued to the original payment method once the returned item is received and inspected. Shipping fees are non-refundable.

2. Shipping Handling:

2.1 Shipping Times:

Pure Quench is committed to prompt order processing and shipping. Orders are typically processed within 2-3 business days. Please note that shipping times may vary based on your location.

2.2 Shipping Methods:

We offer various shipping methods, including standard and expedited options. The available methods and associated costs will be displayed during the checkout process.

2.3 Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking details.

2.4 Shipping Fees:

Shipping fees are calculated based on the selected shipping method and destination. These fees will be displayed at checkout.

2.5 International Shipping:

Pure Quench offers international shipping. Please be aware that additional customs duties and taxes may apply, and customers are responsible for any such fees.

2.6 Lost or Damaged Items:

Pure Quench is not liable for lost or damaged items during transit. If you encounter any issues, please contact info@purequench.co to initiate a claim with the carrier.

Contact Information: If you have any questions or concerns regarding our Terms and Conditions, please email us info@purequench.co